You often hear the chant at sports rallies, "We're number 1! We're number 1!" It's a goal most companies (and sports teams) aspire to. But we're number 2! At least on Tripadvisor :) I'm so proud to reach this level after only two years of providing tours to Shanghai and now Beijing, Hangzhou and Xian. We couldn't have achieved this without amazing customers that take the time to share their feedback... especially those that provide honest criticism we can use to keep improving.
Just like most companies, we started at the bottom and had to claw our way up the charts by proving the best customer service we can, the most awesome guides in China and affordable prices. While of course, #1 is nice and if it happens I'm sure I'll be equally proud... for myself, my amazing guides and our professional drivers. But I'm also happy to stay at #2! I know that if we reached number 1, all of a sudden the rest of the 168 competitors would go after us! It might cause us to lose focus, lower our prices to point where our customers suffer, or worst, wasting time or even taking unethical routes to chase reviews. There is a Chinese saying, "The number 1 is first to get their head chopped off."
Right now I'm content just providing great tours and helping every customer enjoy their time in China. If for some reason we fall, to #3 or below, it will just give us more incentive to do better and if we stay at #2 forever, I would be honored. Another Chinese saying is, "Gao chu bu sheng han (高处不胜寒)" which means, "It's always cold at the top" and I love staying warm :)
Jenny is a professional tour operator in Shanghai, China. She provides custom English-spoken tours to visitors from all over the world.
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