We know plans change... It's Ok. When I started Jenny's Shanghai Tours, we followed a fairly common industry practice of asking for a deposit and then charging cancellation fees if customers cancelled their tour within 7 days of their tour date. This made sense for us (and others) since we need to reserve a great car and one of our awesome guides... and if a customer cancels, they may not get to work that day. But this was not always friendly to our customers! So we changed our policy to be more customer friendly because we want to be known as having the best tour service in China... and it's just a nice thing to do. We still ask for a deposit of 20% to 50% depending on your tour and group, but now our super friendly cancellation policy should help ease your mind that if something happens, you won't lose your deposit! See the table below to learn about our new policy.
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Jenny's BlogAuthorJenny is a professional tour operator in Shanghai, China. She provides custom English-spoken tours to visitors from all over the world. Archives
August 2020
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